Below are our general store policies and shipping policies. If you have any questions about our policies, please use the Contact Us here.
Pulls N Handles, Hardware Essentials and the hardware manufacturers cannot be held responsible for inaccurate placement or spacing of hardware holes on your cabinetry. Never drill holes for hardware in your cabinetry before receiving your hardware and physically measuring the actual hardware dimensions for accuracy. Do not rely solely upon sizes and dimensions provided on our website. It is the responsibility of the person performing the installation to verify the hardware dimensions by measuring each product before drilling.
Personal information collected on this site will never be sold, exchanged, transferred, or given to any other party or company. The information collected is for the sole purpose of processing credit card purchases and shipping the product.
All in stock items will be shipped from our base in Southern California within 3-5 business days of your online order. If any items are back-ordered, you will be notified by email within 48 hours with an approximate ship date. If that date does not work, let us know and we will issue a full refund.
Shipping and Order Confirmations
Shortly after you place your order, you will receive an email confirming that we have received your order. You'll receive a 2nd email when your order has shipped, along with a tracking number so you can track your order and find out the exact delivery date.
We specialize in getting you our products in a timely manner. On occasion an item may not be readily available and must be back-ordered from the manufacturer. If any part of an order is back-ordered, we follow these steps:
Pulls N Handles is located in California. We are obligated to collect California sales tax on any items shipped within California. We do not collect sales tax on orders shipped outside of California.
If you wish to return any items, you have 30 days from the date of items received for a full refund. The product must be in it's original packaging, unopened and in re-sellable condition. If the original packaging has been opened, we are not able to accept the return of the opened product and we are not able to refund your money for the opened product. The packaging must not be altered, be free of writing, scratches and any damage. We cannot accept returns on special order items. All sales are final on special order and non stocked items. Original shipping charges will not be refunded. Customer pays for return shipping charges.
If a product is defective or damaged, you must notify us within 3 days of receipt of the merchandise. Defective or damaged items will be replaced and shipped at no cost to you upon our receipt of your defective or damaged items. YOU MUST FILL OUT A RETURN MERCHANDISE AUTHORIZATION (RMA) REQUEST AND WE WILL ISSUE YOU AN RMA # BEFORE YOU RETURN ANY MERCHANDISE. All returns must have authorization with an RMA # to receive credit or replaced items. No credit or replacement of items will be issued without an RMA #. Please email us at firstname.lastname@example.org to obtain your RMA.
All pulls, handles, and knobs come with screws, approximately 1" long. However, you may require longer screws to go through your drawers and drawer fronts, which can be found at your local hardware store.
Please note when choosing your decorative handles, if you are choosing different decorative handles that you require finishes to match, you want to stay within the same manufacturer. With most, but not all finishes, it is not necessary to stay within the same collection to match finishes, however, it is necessary to stay within the same manufacturer to obtain a direct match in finishes.